Tag Archives: Services

The 360 Difference


HiberniaEvros has been setting the standard in IT support and services for over 20 years.  Other providers have traditionally offered a limited range of services based on what they can deliver easily.

With the introduction of 360, HiberniaEvros has redefined how Managed Services should be delivered; through a tailored service designed around your real needs.  360 is the first truly complete Managed Services solution on the market; covering all angles with methodical precision.

LISTEN

  • The most important aspect is to listen to the customer.  Then we explore the possible pain points and see where we can bring value.

UNDERSTAND

  • Once we understand how you operate, end-user, management and customer needs, we develop a solution that fits.

DEVELOP

  • No two solutions are alike.  We tailor the service and build a solution that is seamless in its integration with existing operations and brings value to your business.

Read more about 360 Managed Services by downloading our latest brochure.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Shop online with us


Based on feedback from a lot of our clients, we have finally launched our online shop.  The aim is not to replace the already strong relationship you have with our account management team, but it enables you to purchase equipment ad-hoc and efficiently – items that are outside your normal purchase pattern.

There has been several use cases presented to our account management team, as to when you could use the online shop.

  • You want to provide your staff with the ability to purchase personal equipment online.  These purchases are no longer processed through your already busy IT team.
  • Projects that are managed by your organization might need to buy IT equipment and these should not be processed by the organization.
  • You are looking for a quick once off purchase for the organization and don’t have time to contact your account manager
  • You want to browse what equipment might be available and at what cost, to prepare project or IT budget planning

If there’s equipment that you are looking for, but can’t find it on the online shop, then please contact us immediately so we can provide you with the pricing and/or add it to our online catalogue.

Please logon to our shop to see what we.  You can set-up an account easily and start shopping today: HiberniaEvros Online Catalogue

For larger purchase, I do recommend that you contact us directly, as we might be able to obtain bulk pricing discounts, quicker delivery or alternative options.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Clients, HiberniaEvros, Meet Us, Services

Which Cloud Is right for you?


TechFire 2, the second of ComputerScope’s new focused briefings for IT professionals, was held on 19 June in the Gibson Hotel, Dublin.  It was sponsored by HiberniaEvros in partnership with Interxion.

The topic of Cloud continues to gain traction in media, however the discussion increasingly moves further up the priority list of business decision makers, given the opportunity for business to save money in the long run by reducing the operational overheads.  With this in mind, the theme of this event was created to explore “Which Cloud is right for you?”

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Filed under 2012, Digital Planet, HiberniaEvros, Services

The Zenprise MDM app


Zenprise has released an iOS application, that works both on iPhone and iPad devices.  This is a self-service app that allows the user to connect/add their iOS device to the Zenprise MDM solution.

Please note, depending on the security policies deployed within the MDM solution, these will be applied to the device.

Core features

  • Fast access to corporate Email, Calendar and Address Book
  • Always up-to-date with any IT changes
  • Find, locate and lock your lost Device
  • Access corporate intranet services via VPN

iTunes Link – http://itunes.apple.com/us/app/zp-mdm/id434682528?mt=8

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Filed under Mobility, Review, Services, Zenprise

What is BYOD


For some years now, organisations have been looking at ways to reduce the overall IT budget and spend.  Sometimes, such initiatives are pushed from the employees, onto the organisations, as new technologies are released to the markets.

Given the large amount of smartphone offerings in the market, and people’s desire to own these devices, smartphones started to become a gadget that everybody could own.  As a result of employees started bringing in their own devices, they placed requests with the local IT teams to provide access to corporate emails and other data on these smartphones.  This poses a challenge for the IT departments as they now have to develop systems and process for securing these unsupported devices.  Organisations quickly realised that this could be done by enabling certain solutions within the infrastructure.  However, the challenge of managing these devices was still a challenge.

Bring Your Own Device or ‘BYOD’, and was “born” as a direct outcome of staff bringing in their own devices.  Organisations have to embrace this new movement and work on catching up with their systems and processes.

One of the benefits of allowing the BYOD initiative was that staff would be more productive, also when away from the office, as they have access to e.g. email all the time.  However, there are obviously certain risks associated with this and not all staff could get access to their email for a number of reasons – I’m not going into too much detail on these reasons in this post.

What is BYOD?

The best way of describing BYOD is that employees are allowed to bring in their personal smartphones, and connect these with corporate services – currently primarily email.  Some organisations will allow more access and others will restrict access, but both models will allow these devices to access corporate data.

Another term that some users might be familiar with is BYOT, which broadens the scope slightly, and allows employees to Bring Your Own Technology.   This would cover the likes of computers, iPads and other systems.

One of the appealing factors for implementing either BYOD or BYOT is that the responsibility and maintenance of the device falls with the employee, and no longer becomes a device that the local IT team has to support.  Maintenance, support and warranty is managed by the person, and their relationship with the e.g. smartphone provider.

What organisations need to manage and support is the integration points with email.  Some stats suggests that 90% of employees are already using their own technology at work, for e.g. LinkedIn activities, Twitter, internet browsing, etc.  These services are using 3rd party networks, such as Vodafone, BT or O2 data networks.  Again, these are links that the organisation doesn’t (need to) support.

However, to safeguard corporate and client data, organisations can’t just allow devices access their data without some level of security.  Data could potentially be stored on these devices and if stolen or lost, confidential data could be accessed and used by external parties – parties that should not have access to this data and that might use it for malicious. purposes.

Because of the importance of these issues, HiberniaEvros has decided to enter this market, not with our own device, but with a MDM (mobile device management) solution from Zenprise – a world leader in addressing the challenges brought about by the BYOD / BYOT concept.

The above just scratches the surface and complexity of BYOD, we’re happy to discuss this technology in more detail and work on a solution that meets your requirements and supports your business strategy.

Contact us to talk directly to one of our specialists.

Dublin 01 439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Meet Us, Mobility, Portable Devices, Services

Get Control with Zenprise MDM


MDM solutions offer basic device lifecycle management capabilities such as device provisioning, lock, and wipe. But what is MDM without security beyond the device and across all major platforms – iOS, Android, BlackBerry, Symbian, and Windows Mobile?

Zenprise protects the mobile enterprise end-to-end with the industry’s easiest-to-use MDM. Zenprise MobileManager™and Zencloud™ let IT say “yes” to personal and corporate-owned mobile devices by safeguarding sensitive corporate data, shielding the network from mobile threats, maintaining compliance with regulatory and corporate policies, and making the administrative process simple and intuitive.

Zenprise Features:

  • Simple, mix-and-match policies and apps for fast, error-free deployment
  • Direct and real-time integration with LDAP that saves ongoing administrative time and cost
  • Rapid support for all device types, including non-C2DM Androids like the Amazon Kindle Fire
  • Always-on device compliance, from pre-enrollment through the device lifecycle
  • Secure content distribution and Mobile Data Leakage Prevention (DLP)
  • Application Lock to prevent non-compliant or malicious apps from launching on the device
  • Dedicated, VPN-like Mobile Application Tunnels that secure app traffic end-to-end
  • Mobile Security Intelligence for monitoring mobile network activity and identifying potential threats and compliance violations
  • Integration with Security Information and Event Management (SIEM) solutions for enhanced correlation and analysis and consolidated reporting

These capabilities are unique to Zenprise and combine for end-to-end security across the mobile enterprise.

Zenprise lets you support, monitor, and report on mobile devices, service, infrastructure, and applications.  You’ll have the ability to monitor and troubleshoot problems remotely, making mobile users’ lives easier and reducing time and cost for IT to support the mobile business.

Contact your local HiberniaEvros team to arrange a presentation or to discuss your MDM requirements.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, HiberniaEvros, Meet Us, Services, Zenprise

What Makes A Great MSP?


Many new businesses and existing customers who in recent months have started to ask HiberniaEvros to take on more managed services.  This would range from managing their server room to taking over the management of a large part of the IT organization.  There are many reasons for businesses to look to managed service providers, as it allows the business to focus on it’s main objectives – providing services to their clients and to generate revenue.

But, what does it actually mean being a managed service provider?

Well, a managed service provider takes on the management and delivery of primarily IT related services, such as administrating a client’s network infrastructure, support business applications, manages enterprise hardware (servers, switches, etc.) and even provides strategic support to senior management when reviewing business goals and objectives, and how the IT strategy can support achieving these.

The majority of so-called service providers, only delivers parts of the service, but not necessarily the full end-to-end service.  This is where HiberniaEvros comes into the equation.  We deliver a full end-to-end customized solution.

When do you know if you need the assistance of HiberniaEvros’ managed services?

There are many factors that may determine or guide your decision to engage a managed service provider, which could wary –

  • Managing the infrastructure between office is time-consuming, but yet critical
  • Server farm is growing and becoming difficult to manage
  • There’s a need to streamline and optimize the support organisation
  • Company is looking for way to reduce cost, in a challenging economy
  • New technologies are being deployed that requires specialized skills

Now, you might wonder “why should I go with HiberniaEvros?”.

It’s a fair question, and the competition is fierce these days.  However, don’t just take our word for, but the fact that HiberniaEvros was awarded one of the best managed companies in Ireland, by Deloitte, in 2012.

The Deloitte Best Managed Companies awards programme has been developed to recognise Irish companies on the island of Ireland operating at the highest levels of business performance. The programme seeks to identify best managed companies through an evaluation process that extends far beyond financial results.

One of the biggest benefits of working with a managed services provider such as HiberniaEvros, is that we discover and fix problems before they can affect your business.  We can do that because we have highly skilled people monitoring your infrastructure 24/7.  It is our job and responsibility to know your systems inside-out, and react accordingly, as well as preempt technical problems.  This can only be done by having a proactive network monitoring, patch management and desktop optimization performed on a regular basis.

The main benefits from working with HiberniaEvros managed services are:

  1. Operational efficiency; 24/7 monitoring and proactive system management
  2. Reduced operating costs; access to highly trained/skilled people
  3. You can focus on running your business, and leave the technology worries to HiberniaEvros

Contact us to talk directly to one of our specialists.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

Hope this helps!

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Digital Planet ROI on HP Cloud Platform


Digital Planet has worked with many clients throughout the 12 months, to move to a cloud environment.  Through great work, it is clear that the we have a winning strategy for offering cloud services to our clients.  The below is an extract from a recent released IDC report, which shows how we have been doing.

– For more information on Digital Planet or cloud computing visit www.digitalplanet.ie or email info@digitalplanet.ie.

Digital Planet, a leading Irish managed services provider, is addressing the emerging cloud market opportunity, bringing enhanced reliability, new service offerings, and greater agility. Leveraging HP’s CloudSystem, it has been able to optimize its business offering; increasing revenue while reducing costs and achieving a 96% ROI over the ten months of operation.

In the report also highlighted misconceptions around marketing of the cloud; “For some, the term “cloud computing” was becoming a little tainted by the years of marketing rhetoric and conjecture, which was long on concept but short on hard financial rigor. We hope therefore that it is refreshing for readers to encounter a company that has trusted in the new IT model and has in turn been able to win the trust of its demanding enterprise customers. We have been able to show a clear and impressive return on investment for the 10 months that the solution has been in place.”

Background

In less than a year, HP CloudSystem has helped Digital Planet generate €1 million in new business and reduce the cost of operations by 46%. Public and private HP cloud platforms augment the company’s in-house IT infrastructure, enabling Digital Planet to offer flexible, cost-effective infrastructure as a service (IaaS) to its customers.

Digital Planet’s clients use a service management portal to monitor and configure their environment day-to-day or choose new infrastructure solutions from a service catalogue. This enables them to make changes such as deploying an additional virtual server in just a few minutes without manual intervention.

“More companies in Ireland are looking to transform the way that IT serves their business,” says Brian Larkin, Digital Planet’s co-founder and operations director. “They want their infrastructure delivered as a service that can speed deployment and minimise the need for capital investments. Digital Planet is all about leveraging a cloud-based delivery model to meet that need.”

“HP cloud solutions deliver business transformation and innovation,” says Martin Murphy, Managing Director, HP Ireland. “They help drive growth and profitability through improvements to the business model, enabling Digital Planet to act as a virtual IT team for its customers. The result is that the people who are currently employed by those companies can spend more time delivering value-added services that drive their company forward.”

Read the full report:IDC Expert ROI SPOTLIGHT Digital Planet 2012

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Designed with you in mind


IT should be designed to make business easier – not more difficult. Over-worked staff, inadequate procedures, and failure to deploy technology to its best advantage stifle the agility of your business. Whatever the cause of your IT issues, 360 can help. These damaging issues will most likely sound familiar to you;

  • You have Infrastructure reliability Issues.
  • You need out of hours support but do not have the staff
  • You have an issues list that is only getting longer.
  • Internal SLAs are regularly not met.
  • You experience downtime that costs your business money.
  • End users are getting increasingly frustrated with support related issues.
  • You have difficulty getting projects started due to lack of resources or time.
  • Your environment is being managed reactively and not proactively.
  • A lack of technology skill sets to support your environment?
  • The need to talk to a Technology Specialist

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.ie, call 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Background, Digital Planet, HiberniaEvros, Meet Us, Services

Keeping your environment running


End-user support is at the heart of best practice IT service provision. 360 provides a permanently manned, ITIL-conformant service desk.

Our team of certified and exceptionally skilled support engineers deliver first class support.  Your infrastructure must be up and running 24×7, anytime and from anywhere.

IT is important you protect the physical systems, the operating environments, and the applications – across all tiers of your infrastructure. We already deliver a range of services to the highest standards with most issues identified and resolved before they become a real problem for your business. If they do, 360 customers have peace of mind knowing they benefit from our ability to deliver:

  • Break/Fix and Warranty Delivery
    • Our nationwide network of service engineers will be dispatched to repair or replace covered equipment. We can include warranty-based support on a wide variety of products.
  • Monitoring IT Environments
    • We can usually spot problems before they occur, preventing costly disruptions to your business.
  • Remote and On-Site Troubleshooting
    • Most issues can be resolved remotely but we also work onsite as required.
  • Patch Management and Updates
    • Vendors frequently release patches and software updates. We will notify you when new upgrades or patches are released and plan their implementation to meet operational requirements.
  • Data Back-Up, Test and Restore
    • For peace of mind it is critical that your backup regime is regularly tested to ensure that it will work when you really need it to. At agreed intervals, we will perform backups, test their validity, and then restore them to confirm that all data is recoverable.
  • Security Services
    • We can provide experts that will assess your infrastructure to ensure that you are protected. Only authorised users have appropriate access rights.
  • E-Mail Management
    • MiMail is a fully managed email filtering service that checks all emails coming into your organisation for spam, viruses, phishing, Trojans, and worms

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.iecall 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Background, Digital Planet, HiberniaEvros, Meet Us, Review, Services, The Organisation