The 360 Difference

HiberniaEvros has been setting the standard in IT support and services for over 20 years.  Other providers have traditionally offered a limited range of services based on what they can deliver easily.

With the introduction of 360, HiberniaEvros has redefined how Managed Services should be delivered; through a tailored service designed around your real needs.  360 is the first truly complete Managed Services solution on the market; covering all angles with methodical precision.

LISTEN

• The most important aspect is to listen to the customer.  Then we explore the possible pain points and see where we can bring value.

UNDERSTAND

• Once we understand how you operate, end-user, management and customer needs, we develop a solution that fits.

DEVELOP

• No two solutions are alike.  We tailor the service and build a solution that is seamless in its integration with existing operations and brings value to your business.

Read more about 360 Managed Services by downloading our latest brochure.

Dublin	01439 6803	salesdub@hetg.ie
Waterford	051 339900	saleswat@hetg.ie
Cork	021 4520044	salescork@hetg.ie
Kildare	045 531262	saleskil@hetg.ie

Your IT Service Partner

The HiberniaEvros Technology Group formed as the result of the merger of Evros, The Computer Centre and Hibernia Computer Services in November 2008.

Individually the two companies have been serving the IT needs of Irish businesses for over 20 years.  As a merged entity we have become one of the largest indigenous suppliers of IT solutions in Ireland, with 600 customers of all sizes in all sectors.

Operating from 4 locations nationwide, HiberniaEvros have combined experience with cutting edge technology to ensure we are the premier partner for the provision of end to end IT solutions to every market sector in Ireland. We also operate a 24*7 Network Operations Centre (NOC) which provides direct monitoring and support to ensure the seamless monitoring of our customers IT networks.

Read more about HiberniaEvros Technology Group by downloading our latest brochure.

Dublin	01439 6803	salesdub@hetg.ie
Waterford	051 339900	saleswat@hetg.ie
Cork	021 4520044	salescork@hetg.ie
Kildare	045 531262	saleskil@hetg.ie

Europe’s largest tech conference – we were there!

Digital Planet is exhausted and emotional after the roller-coaster event that was the Dublin Web Summit.  Last year was impressive but this year’s event was just excellent.  We met great people and there was some amazing speakers with ground breaking ideas and insights into the connected world we live in today and a glance at around the corner. We will definitely be back next year.

A break from the norm

We decided to support the great efforts of the summit team and sponsor a stand this year. At some events you find that that you have to fish for people to hook and speak to but we were surprised and delighted with the eagerness that people had to come and learn about what we had to offer. The environment fostered a great sense of technical camaraderie with minimal need for ‘hard pitching’ or selling. Delegates had serious intent weather that intend was educational, exploratory, or more advanced and everyone enjoyed the experience and came away better off.

Designed with you in mind

IT should be designed to make business easier – not more difficult. Over-worked staff, inadequate procedures, and failure to deploy technology to its best advantage stifle the agility of your business. Whatever the cause of your IT issues, 360 can help. These damaging issues will most likely sound familiar to you;

• You have Infrastructure reliability Issues.
• You need out of hours support but do not have the staff
• You have an issues list that is only getting longer.
• Internal SLAs are regularly not met.
• You experience downtime that costs your business money.
• End users are getting increasingly frustrated with support related issues.
• You have difficulty getting projects started due to lack of resources or time.
• Your environment is being managed reactively and not proactively.
• A lack of technology skill sets to support your environment?
• The need to talk to a Technology Specialist

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.ie, call 1890 911 211 or contact your nearest HiberniaEvros office

Dublin	01439 6803	salesdub@hetg.ie
Waterford	051 339900	saleswat@hetg.ie
Cork	021 4520044	salescork@hetg.ie
Kildare	045 531262	saleskil@hetg.ie

Keeping your environment running

End-user support is at the heart of best practice IT service provision. 360 provides a permanently manned, ITIL-conformant service desk.

Our team of certified and exceptionally skilled support engineers deliver first class support.  Your infrastructure must be up and running 24×7, anytime and from anywhere.

IT is important you protect the physical systems, the operating environments, and the applications – across all tiers of your infrastructure. We already deliver a range of services to the highest standards with most issues identified and resolved before they become a real problem for your business. If they do, 360 customers have peace of mind knowing they benefit from our ability to deliver:

• Break/Fix and Warranty Delivery
  • Our nationwide network of service engineers will be dispatched to repair or replace covered equipment. We can include warranty-based support on a wide variety of products.
• Monitoring IT Environments
  • We can usually spot problems before they occur, preventing costly disruptions to your business.
• Remote and On-Site Troubleshooting
  • Most issues can be resolved remotely but we also work onsite as required.
• Patch Management and Updates
  • Vendors frequently release patches and software updates. We will notify you when new upgrades or patches are released and plan their implementation to meet operational requirements.
• Data Back-Up, Test and Restore
  • For peace of mind it is critical that your backup regime is regularly tested to ensure that it will work when you really need it to. At agreed intervals, we will perform backups, test their validity, and then restore them to confirm that all data is recoverable.
• Security Services
  • We can provide experts that will assess your infrastructure to ensure that you are protected. Only authorised users have appropriate access rights.
• E-Mail Management
  • MiMail is a fully managed email filtering service that checks all emails coming into your organisation for spam, viruses, phishing, Trojans, and worms

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.ie, call 1890 911 211 or contact your nearest HiberniaEvros office

Dublin	01439 6803	salesdub@hetg.ie
Waterford	051 339900	saleswat@hetg.ie
Cork	021 4520044	salescork@hetg.ie
Kildare	045 531262	saleskil@hetg.ie

it@cork 2012

Based on last year’s it@cork event, the feedback we’ve received, we are delighted to participate in this year’s it@cork again.

HiberniaEvros will attending the Technology in Business Conference in Cork on the 29th of May where we will be manning the official Twitter feed on the big screen. We also have a stand on the day so pop in to chat to us.

Technology in Business Conference 2012 presents a challenge to the ICT industry’s role in the region and nationally.  We showcase current success in driving employment opportunity, but we push ICT to accelerate its contribution to Ireland Inc’s recovery and growth. Our three sessions will deal with:

1. Leadership and Talent – Leadership’s elemental role in building world-class business; What is the “Skills Gap” and what can we do about it?
2. Collaboration – How to build strong links with regions/companies/competitors – overcome our fears and create new opportunity
3. Important Trends in Tech – Big Data, Mobile, Security – where are the big bets?

If you haven’t signed up already, please click here to get registration details.

Hope to see you there!

Recent Vacancies, May 2012

HiberniaEvros Technology Staffing Solutions are always interested in hearing from excellent candidates looking for contract or permanent positions.  This could be for both internal and external placings.

Here are our current open opportunities, for May 2012, so please review these carefully.  If you feel that you are the right candidate for one of these, please contact us straight away.  We receive many requests from our clients to locate high quality technical staff, so keep checking out site.

If you don’t see the right opportunity for you right now, then send in your CV today.  You never know when the perfect position is posted.

	Microsoft SQL DBA, contract, Dublin	We immediately require an experienced Enterprise Microsoft SQL Database Administrator (DBA) – contract role in Swords Dublin. SQL 2008, SQL CLuster, SSIS, SSAS, SSRS, Performance Tuning
	Senior VMware / Citrix, Consultant, Dublin	HiberniaEvros now have a requirement for a Senior VMware and Citrix Consultant. Based in Dublin
	Cloud Engineer, Dublin	HiberniaEvros currently has an excellent opportunity for an experienced Cloud Engineer – extensive professional exposure to VMware vSphere, Blade  and Rack Servers, SAN & NFS storage and Networking and Security experience.
	Senior Enterprise Engineer, Contract, Dublin	Senior Enterprise Engineer (VMware, Active Directory, SCCM, Windows Server), Contract, Dublin

Please check our website first, to make sure the position is still open.

Looking forward to talking with you soon!

Helping deliver solutions

Working closely with the leading technology vendors ensures we have the skills to deliver the highest levels of technical service to our clients. We continue to invest time and resources into maintaining and improving these partnerships;

Going 360

Most technology providers offer a large range of managed services, but most times they don’t deliver a full package or solution.

HiberniaEvros are starting something new.  Well, in reality it’s something that’s already offered in the marketplace, we just go full circle.  Let me introduce our 360 service.

360 is about more than just Managed Services. We can incorporate products and services from across the entire HiberniaEvros Technology Group. These include cloud services from Digital Planet with our own in-house designed and managed cloud environment, resourcing solutions from Technical Staffing Services division, Managed Print Services from our dedicated team of print experts, and access to the widest range of product supply and procurement options.

More news are to be revealed shortly, explaining the full details of the new offerings.  Keep your eyes on our web sites, Facebook, Twitter and blog sites.  More to come.

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.ie, call 1890 911 211 or contact your nearest HiberniaEvros office

Dublin	01439 6803	salesdub@hetg.ie
Waterford	051 339900	saleswat@hetg.ie
Cork	021 4520044	salescork@hetg.ie
Kildare	045 531262	saleskil@hetg.ie

HiberniaEvros Best Managed Company

HiberniaEvros Technology Group, the Irish owned managed services company, has been named as one of the winners in the Deloitte Best Managed Companies 2012.

“This is a super tribute to our staff and recognizes their dedication to delivering the best possible service to our 800 clients across managed services, infrastructure outsourcing and IT skills resourcing,” commented Bob Murray, joint managing director, HiberniaEvros.

HiberniaEvros was founded in 1990 as an IT managed services specialist providing a complete range of outsourcing, support and data centre services to over 800 business customers across Ireland. Last year it announced a €1.6m investment in cloud computing through a sister company Digital Planet. This provides Infrastructure-as-a-Service (IaaS) which allows Irish organisations reduce the cost of implementing and maintaining server infrastructure.

The Deloitte Best Managed Companies Awards program recognises indigenous Irish firms which are operating at the highest levels of business performance. The program seeks to identify best managed companies through an evaluation process that extends to every area of business performance including strategic directions, financial results, and the company’s inherent capabilities. Now in its fourth year, the program recognises the efforts of the entire organisation, not just an individual
.