Tag Archives: Helpdesk

Working with HiberniaEvros


HiberniaEvros has built up an unparalleled reputation by offering the highest standards of service available in Ireland today.  This has been rewarded by winning awards and nominations in recent months, which clearly shows that we mean business and that we provide quality service to our client.

The formular is simple and hasn’t changed since starting the company.  We keep true to our core values in everything we do;

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Client Review – Cork City Council


Cork City Council provides the full range of council services to the population and business of Cork City.  The Information Systems Department employs approximately 20 staff and supports more than 800 desktop systems in over 30 directly connected locations throughout the city.  It provides a stable secure server environment for the council and is responsible for implementing technology to assist in the efficient delivery of council services.

Client Requirement

As a result of a growth in storage requirements, Cork City Council wished to a centralised storage environment in which all servers make use of a single storage pool.  In order to meet developments within the Council and also position themselves to fully utilize latest available technologies, the prefered solution was for a very advanced Storage Area Network (SAN).

Solution Implemented

HiberniaEvros successfully implemented a HP EVA 4400 based SAN Solution. The solution was made up of the following components:

  • EVA4400 Array with 46 x 450FC drives and 22 x 1TB FATA Drives
  • 2 x 8GB 24 Port Brocade SAN Switches
  • MSL8096 with 2 x LTO4 FC Drives
  • HP Business Copy for Local Replication functionality
  • HP Command View EVA for EVA Management and HP Replication Solutions Manager local replication management

12 existing san attached servers had to be migrated into the new SAN infrastructure and reconfigured to boot from the EVA.

“The quality of the engineers, in the City Council’s opinion, in both their ability to carry out the installation and data migration, plus their ability to impart their knowledge of the EVA was excellent. Their attention to detail and level of knowledge made the entire project seem effortless.” – Pat Duggan, Systems Analyst, Cork City Council

Contact HiberniaEvros to see how we could support your organisation.


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Client Review – The Law Library


The Irish Bar aims to provide its clients with a high level of expertise in all areas of law and skilled advocacy by people of integrity and independence.  The Law Library provides a range of services to the approximately 2000 members of the Irish Bar including an extensive law library, a range of legal databases and various computer services.

Technology has played an increasingly important role in the provision of these services as the Law Library continues to meet the needs of its members regardless of specialisation, day of the year, time of the day or location.  The IT infrastructure utilises IBM technology virtualised to provide Disaster Recovery levels of resilience.

Services Provided

HiberniaEvros are responsible for providing a range of IT support and consultancy services to the 100 user head office, that help the Law Library maintain a high level of service to its members.  These areas cover:

Support

  • Proactive service desk support to Law Library IT team; monitoring the tickets logged, trending and root cause analysis.
  • System Administrator level support for the virtualised IT Server and Core infrastructure; performance management of the environment, ensuring optimal uptime
  • Hardware / software life-cycle support; ensuring the hardware and software is fully up-to-date

Advice

Strategic advice on the Law Library’s overall IT Strategy; assisting with choosing the best technologies to support the business strategy

Advice and assistance on new and emerging technologies; in line with budget and business strategy, assisting the organisation in choosing the right products to meet their requirements.

HiberniaEvros furthermore assist The Law Library in IT product procurement and ensuring software licence compliance.  It’s essential that any organisation is in compliance with license agreements, as this could be a costly affair if using software without being licensed.

“HiberniaEvros have been a crucial element to the development and success of the Technology revolution in the Law library and its IT services to member users.
From being a sounding board for ideas to supply, implementation and post installation support HiberniaEvros have earned our trust and respect for a service that by comparison to others goes above and way beyond normal business practice.
I would recommend HiberniaEvros to anyone who wants the job done professionally and well but still retains the human touch.”  – Michael Lynch IT Manager

Contact HiberniaEvros to see how we could support your organisation.

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Looking for resources?


I know it sounds strange, but despite the amount of highly qualified and technical people who have been let go in recent years, many companies are finding it difficult to find the right resources for either permanent or contract staff.  The unfortunate fact is that many of these individuals have been forced to leave the green shores of Ireland, to seek fortunes abroad.  They are not able to find jobs in Ireland, to support their families.

However, there are many success stories in the Irish business news as well.  Global organisations are setting up their EU headquarter in Ireland, large tech companies have already invested heavily in Ireland and our tourism is starting to pick up again with an increased numbers of visitors.  Why is Ireland so attractive for companies?  The answer is simple, we have highly skilled staff to avail of – despite people leaving Ireland.

HiberniaEvros have in recent years been approached by a large number of companies, asking to hire staff on contract basis.  Initially we used our own staff to fill these opportunities, but have also acted as middle-man to facilitate the client’s needs and to find the appropriate candidate.  The good news is, a large amount of these candidates have ended up as either long-term contracts or permanent staff with the client.

This interest has resulted in HiberniaEvros starting up the ‘Working With Us’ section, which in short assists you and our clients with finding staff.  Not just any kind of staff, but staff that meets your requirements, and staff that are technical strong.  Finding highly skilled staff ensures that you and your organisation gets the best staff and can continue providing a high level of service to your clients.

The HiberniaEvros Technical Staffing Services are specialists in IT services, and based on HiberniaEvros’ extensive knowledge in the market through years of experience, we are able to provide a range of specialist technical recruitment services that offer new levels of quality and service to both employers and employees.  We source technical staff for both temporary and long-term placements.

An area where we have seen a huge interest, and growth, is out outsourced helpdesk solution.  Many organisations support the same hardware and software, and by outsourcing the helpdesk companies may be able to utilise these resources elsewhere.  HiberniaEvros can, with our highly trained team of analysts, provide a centralised helpdesk that supports your organisation.

We analyse all the tickets that are logged and are able to identify possible issues, and fix these before they interfere or disrupt your business.  By assigning this function to HiberniaEvros, you can spend your time focussing on managing the environment and business expectations.  Again, you free up time to focus on your clients.

We offer a range of Outsourced helpdesk helpdesk pyramidservices that make it easy for you to quickly benefit from the increased levels of service, efficiency and user satisfaction that are associated with the operation of a helpdesk to industry best practice standards.

Our range of services means that you can now avail of the highest levels of service, regardless of the size of your organisation. Professionally managed helpdesk services are no longer confined to larger organisations.

What’s even better, we can work with you on site, remotely or in a shared arrangement.  To read more about our helpdesk services, click here.

So, if you are looking for staff, for a job or to review resource requirements, then come and talk to us.  I’m sure we can find a solution that meets your needs.

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