Tag Archives: Customers

Happy New Year


We wish you a safe and happy New Year, and wish you the best of luck in 2014.

Happy_New_Year

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Shop online with us


Based on feedback from a lot of our clients, we have finally launched our online shop.  The aim is not to replace the already strong relationship you have with our account management team, but it enables you to purchase equipment ad-hoc and efficiently – items that are outside your normal purchase pattern.

There has been several use cases presented to our account management team, as to when you could use the online shop.

  • You want to provide your staff with the ability to purchase personal equipment online.  These purchases are no longer processed through your already busy IT team.
  • Projects that are managed by your organization might need to buy IT equipment and these should not be processed by the organization.
  • You are looking for a quick once off purchase for the organization and don’t have time to contact your account manager
  • You want to browse what equipment might be available and at what cost, to prepare project or IT budget planning

If there’s equipment that you are looking for, but can’t find it on the online shop, then please contact us immediately so we can provide you with the pricing and/or add it to our online catalogue.

Please logon to our shop to see what we.  You can set-up an account easily and start shopping today: HiberniaEvros Online Catalogue

For larger purchase, I do recommend that you contact us directly, as we might be able to obtain bulk pricing discounts, quicker delivery or alternative options.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Clients, HiberniaEvros, Meet Us, Services

Follow Us


For the past many months, our LinkedIn profile for the Social Team has increased its connections.  That profile only represents a part of the HiberniaEvros Technology Group organisation.  There are several other parts of us that you might be interested in working with, and these are available on the HiberniaEvros Technology Group company profile page; recruitment, Digital Planet, etc.

We are obviously delighted that we have so many connections, and it has been great interacting with you and it has been of great value to us.

To make sure that you are getting all the important updates and news from HiberniaEvros Technology Group, please follow us by clicking here.

– http://www.linkedin.com/company/hiberniaevros-technology-group?trk=tabs_biz_home

Once you’ve started to follow the HiberniaEvros Technology Group organisation, you can get a lot more information about the services we provide, the people we work with and of course the latest news from our organization.

Regards
HiberniaEvros Technology Group

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Filed under 2012, HiberniaEvros, Meet Us, Social Media

Keeping your environment running


End-user support is at the heart of best practice IT service provision. 360 provides a permanently manned, ITIL-conformant service desk.

Our team of certified and exceptionally skilled support engineers deliver first class support.  Your infrastructure must be up and running 24×7, anytime and from anywhere.

IT is important you protect the physical systems, the operating environments, and the applications – across all tiers of your infrastructure. We already deliver a range of services to the highest standards with most issues identified and resolved before they become a real problem for your business. If they do, 360 customers have peace of mind knowing they benefit from our ability to deliver:

  • Break/Fix and Warranty Delivery
    • Our nationwide network of service engineers will be dispatched to repair or replace covered equipment. We can include warranty-based support on a wide variety of products.
  • Monitoring IT Environments
    • We can usually spot problems before they occur, preventing costly disruptions to your business.
  • Remote and On-Site Troubleshooting
    • Most issues can be resolved remotely but we also work onsite as required.
  • Patch Management and Updates
    • Vendors frequently release patches and software updates. We will notify you when new upgrades or patches are released and plan their implementation to meet operational requirements.
  • Data Back-Up, Test and Restore
    • For peace of mind it is critical that your backup regime is regularly tested to ensure that it will work when you really need it to. At agreed intervals, we will perform backups, test their validity, and then restore them to confirm that all data is recoverable.
  • Security Services
    • We can provide experts that will assess your infrastructure to ensure that you are protected. Only authorised users have appropriate access rights.
  • E-Mail Management
    • MiMail is a fully managed email filtering service that checks all emails coming into your organisation for spam, viruses, phishing, Trojans, and worms

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.iecall 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Background, Digital Planet, HiberniaEvros, Meet Us, Review, Services, The Organisation

Bulgari – Consolidating services


– featured in THE SUNDAY BUSINESS POST, May 2012, by Leslie Faughnan

Bulgari, originally a jeweller founded in Rome in 1884, is today a 3,800 employee multinational with 195 shops in 24 countries. Regarded as one of the most up- market luxury brands in jewellery, it has extended into watches, leather goods, per- fume and hotels. In 2011 a controlling interest was acquired from the Bulgari family for €3.7 billion by LMVH, (Louis Vuitton Moët Hennessy) a global leader in luxury goods.

Dublin’s Upper Mayor Street beside the IFSC has been home for over four years to Bulgari’s supply chain and logistics office, with more than 60 staff for its global operations. HiberniaEvros has been its local IT partner since the beginning and just over two years ago began a parallel relationship by taking over all of its print requirements in a managed print contract.

“A company-wide reorganisation saw responsibility for all kinds of printing move from our general services to the IT department,” said Edo Tami, the Dublin-based associate IT director of the group.  “We are quite heavy print users here, with all staff requiring smart print facilities. I was essentially the only IT professional based here and I was already stretched, as well as being out of the country frequently, so I looked immediately for a locally-managed solution.

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Recent Vacancies, May 2012


HiberniaEvros Technology Staffing Solutions are always interested in hearing from excellent candidates looking for contract or permanent positions.  This could be for both internal and external placings.

Here are our current open opportunities, for May 2012, so please review these carefully.  If you feel that you are the right candidate for one of these, please contact us straight away.  We receive many requests from our clients to locate high quality technical staff, so keep checking out site.

If you don’t see the right opportunity for you right now, then send in your CV today.  You never know when the perfect position is posted.

Microsoft SQL DBA, contract, Dublin

We immediately require an experienced Enterprise Microsoft SQL Database Administrator (DBA)

– contract role in Swords Dublin. SQL 2008, SQL CLuster, SSIS, SSAS, SSRS, Performance Tuning

Senior VMware / Citrix, Consultant, Dublin HiberniaEvros now have a requirement for a Senior VMware and Citrix Consultant. Based in Dublin
Cloud Engineer, Dublin HiberniaEvros currently has an excellent opportunity for an experienced Cloud Engineer

– extensive professional exposure to VMware vSphere, Blade  and Rack Servers, SAN & NFS storage and Networking and Security experience.

Senior Enterprise Engineer, Contract, Dublin

Senior Enterprise Engineer (VMware, Active Directory, SCCM, Windows Server), Contract, Dublin

Please check our website first, to make sure the position is still open.

Looking forward to talking with you soon!

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Filed under 2012, Clients, Services

More than Managed Services


HiberniaEvros has been setting the standard in IT support and services for over 20 years. Our track record of continual investment and innovation has ensured we have always delivered the highest level of service and technical expertise to support Irish business.

360 is the first truly complete Managed Services solution on the market; covering all angles with methodical precision.

360 is about more than just Managed Services. We can incorporate products and services from across the entire HiberniaEvros Technology Group. These include cloud services from Digital Planet with our own in-house designed and managed cloud environment, resourcing solutions from Technical Staffing Services division, Managed Print Services from our dedicated team of print experts, and access to the widest range of product supply and procurement options.

Providers have traditionally offered a limited range of services based on what they can deliver easily. With the introduction – of 360, HiberniaEvros has redefined how Managed Services should be delivered; through a tailored service designed around your real needs.

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Filed under 2012, Background, HiberniaEvros, Meet Us, Services

Going 360


Most technology providers offer a large range of managed services, but most times they don’t deliver a full package or solution.

HiberniaEvros are starting something new.  Well, in reality it’s something that’s already offered in the marketplace, we just go full circle.  Let me introduce our 360 service.

360 is about more than just Managed Services. We can incorporate products and services from across the entire HiberniaEvros Technology Group. These include cloud services from Digital Planet with our own in-house designed and managed cloud environment, resourcing solutions from Technical Staffing Services division, Managed Print Services from our dedicated team of print experts, and access to the widest range of product supply and procurement options.

More news are to be revealed shortly, explaining the full details of the new offerings.  Keep your eyes on our web sites, Facebook, Twitter and blog sites.  More to come.

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.iecall 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

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Filed under 2012, Roadmap, The Organisation

Our Maiden Voyage


HiberniaEvros recently, more accurately on 7 February, released their first edition of a Newsletter.  The basic need for releasing a newsletter is fairly simple – keeping our clients (you) informed of activities within our organisation and also what’s happening on a larger scale in regards to what’s being discussed on the web, social networks, blogs and outside Ireland.

The first newsletter gives a quick introduction to the views of Bob Murray, and how he sees how this newsletter will benefit both us and you.

Furthermore, the newsletter introduces two areas of HiberniaEvros that are seeing an increased level of activity in recent months – both can assist adding value to your organization, in form of finding the right resources and how to reduce costs spent on printing.

  • Managed Print Services; helps companies gain control of their print environments, by designing and introducing new process for working with your printers.  The main objective is helping you to reduce costs, enhance employee productivity, secure your information and documents and achieve environmental sustainability.
  • Technology Staffing Services; using our core IT expertise, we work closely with you to find the staff you need to support your organisation, whether that is consultants, contractors, permanent or outsourced resources.  Working with this team will allow you to focus on your critical business activities, while we find the resources you need.

In addition to introducing some of our services, we are also sharing what’s close to our corporate strategy, which is working with our community.  As part of this, we are inviting our readers to participate in a short survey about outsourcing and cloud initiatives.  For every completed survey, we will make a donation to Crumlin Children’s Hospital.  The kids are our future, so we need to make sure that they have the support they need.

As part of the newsletter, we have also launched a Facebook profile, Twitter and of course LinkedIn.  Many of you might already follow/like us on these social networks, if not, then visit those sites and take part in the streams over there.  I will be honest, they are just starting up, so content is still being shared.

The blog site you are visiting now, will continue to grow content and will share our views on various streams.  Again, if you want to share or suggest articles, please use the comment sections below.

We hope you enjoy reading our newsletter.  If you have any feedback, leave it on this site or contact us directly.

Again, to our new and existing customers “Welcome & Thanks”!

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Filed under 2012, HiberniaEvros, Meet Us, Social Media

Dilemma of training your staff


It is always an uphill battle to keep yourself and your staff up-to-date with recent technologies and new features in products/services you deliver.  On one side you need to make sure you are out making money and on the other hand you need to make sure your staff can deliver on latest changes.

It’s worthwhile noting that many of your clients are most likely fully tuned into the newest technologies and would be expecting to get these implemented or updated next time you visit or engage them.  It looks somewhat inefficient and creates poor reputation, if your staff is not fully up-to-speed on the latest HP Server hardware features or Microsoft applications.

Training is good, but it does come at a price.  Also, the level of training you provide to your staff needs to be considered.

The following topics attempts to cover some of the considerations you should make before approving training requirements or at least consider these as part of your training strategy.

Online v Classroom

The debate regarding online v classroom is still something that needs to be engaged within the organisation.  Why?  Well, often online training is significantly cheaper and can be done at the participants pace.  However, it does still require a level of self-discipline to complete these courses and you (the sponsor) still need to monitor progress of courses.

So, some of the benefits to be considered are the fact that you save money and your staff could potentially do the training when they are less busy, allowing you full access to the resource for projects / engagements.

Classroom allows the participant to network with other classroom participants, and allows for a healthy technical discussion during the various exercises.  It might even allow your staff to promote the organisation and increase some revenue, which is a free PR exercise.  On the downside, you need to accept higher cost and also that your staff can represent you positively and negatively – make sure your staff understands this responsibility.

Certification

Do you really need a certificate?

Some certificates are a simple printout and has no relevance to the actual course.   The company providing the course merely gives the participant a certificate that they attended.

On the other hand, certification can be very valuable when engaging a client on specific projects.  It gives the client a level of comfort that the consultant has the appropriate knowledge about the product, ensuring that the solution is deployed using best practice.

Certificates required an exam to be completed and passed, which tests the participants in their knowledge and comprehension.  So it will give a good indication of whether the employee engaged in the course, understood the content and actually participated in the course.

Building CV

One important aspect to consider, no matter how painful it might be, is that employees often use training courses and certificates to improve their CV.  It doesn’t necessarily mean that your staff is leaving, but it does mean that he/she might become more attractive in the market and may leave.

Training contract

Whether you allow online or classroom training, I would still suggest that you have some sort of training contract for your employee.  Why?

Well, it gives you some bargaining power if you employee decide to leave.  If you have an agreement in place that states that employees have to repay e.g. 75% of  training cost if they leave within 12 months, then employees might reconsider jumping ship.  Depending on the cost and duration of training course, you might consider extending the agreement to cover year 2 and year 3, each reducing the percentage the employee has to pay back.

Role Specific Training

One question I always ask is whether the training is relevant to the person’s role.  If it’s relevant and will enhance the team’s effectiveness, then I’ll approve it.  If this is just a training course to satisfy a personal desire to get better with e.g. programming, and has nothing to do with the person’s role, then I would reject it.

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In reality, all organisations have to consider the cost for every training is part of the budget.  Sending staff on training whenever they want is no longer an option and should be used an incentive to perform and provide the organisation with an improved skill-set to engage new and more clients.

It’s very important to keep staff up-to-date and motivated, but it all has to be done with the budget in mind.

Happy training!

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Filed under Projects, Review, Roadmap