Category Archives: Projects

Protecting Your Digital Identity


Digital or Online Identity applies to everybody, once you navigate and use the Internet.  It’s basically data that uniquely describes an individual or entity (e.g. company) and this data holds information such as relationships, services, images, resumes, client details, etc.  All that information is very useful for the people who need to access this in order to conduct business or communicate with you, but once this gets into the wrong hands it can cause severe problems.  Whether you are reading this as a company or individual, navigating on the internet needs to done with caution and there are some basic guide lines that should be considered.   It might be common sense, but unfortunately not all Internet users consider this when surfing the cyber waves.

There are people who thrive on hacking into systems for various reasons, but many times they don’t consider the impact this might have on the individual or the business.  At the same time, these hackers often “break” into system because they can and because the systems that penetrate weaker security measures implemented.  Some hackers may even conducts these attacks simply because they like a username in Twitter, as Mat Honan found out the hard way.

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Filed under Mobility, Projects, Security, Zenprise

Dilemma of training your staff


It is always an uphill battle to keep yourself and your staff up-to-date with recent technologies and new features in products/services you deliver.  On one side you need to make sure you are out making money and on the other hand you need to make sure your staff can deliver on latest changes.

It’s worthwhile noting that many of your clients are most likely fully tuned into the newest technologies and would be expecting to get these implemented or updated next time you visit or engage them.  It looks somewhat inefficient and creates poor reputation, if your staff is not fully up-to-speed on the latest HP Server hardware features or Microsoft applications.

Training is good, but it does come at a price.  Also, the level of training you provide to your staff needs to be considered.

The following topics attempts to cover some of the considerations you should make before approving training requirements or at least consider these as part of your training strategy.

Online v Classroom

The debate regarding online v classroom is still something that needs to be engaged within the organisation.  Why?  Well, often online training is significantly cheaper and can be done at the participants pace.  However, it does still require a level of self-discipline to complete these courses and you (the sponsor) still need to monitor progress of courses.

So, some of the benefits to be considered are the fact that you save money and your staff could potentially do the training when they are less busy, allowing you full access to the resource for projects / engagements.

Classroom allows the participant to network with other classroom participants, and allows for a healthy technical discussion during the various exercises.  It might even allow your staff to promote the organisation and increase some revenue, which is a free PR exercise.  On the downside, you need to accept higher cost and also that your staff can represent you positively and negatively – make sure your staff understands this responsibility.

Certification

Do you really need a certificate?

Some certificates are a simple printout and has no relevance to the actual course.   The company providing the course merely gives the participant a certificate that they attended.

On the other hand, certification can be very valuable when engaging a client on specific projects.  It gives the client a level of comfort that the consultant has the appropriate knowledge about the product, ensuring that the solution is deployed using best practice.

Certificates required an exam to be completed and passed, which tests the participants in their knowledge and comprehension.  So it will give a good indication of whether the employee engaged in the course, understood the content and actually participated in the course.

Building CV

One important aspect to consider, no matter how painful it might be, is that employees often use training courses and certificates to improve their CV.  It doesn’t necessarily mean that your staff is leaving, but it does mean that he/she might become more attractive in the market and may leave.

Training contract

Whether you allow online or classroom training, I would still suggest that you have some sort of training contract for your employee.  Why?

Well, it gives you some bargaining power if you employee decide to leave.  If you have an agreement in place that states that employees have to repay e.g. 75% of  training cost if they leave within 12 months, then employees might reconsider jumping ship.  Depending on the cost and duration of training course, you might consider extending the agreement to cover year 2 and year 3, each reducing the percentage the employee has to pay back.

Role Specific Training

One question I always ask is whether the training is relevant to the person’s role.  If it’s relevant and will enhance the team’s effectiveness, then I’ll approve it.  If this is just a training course to satisfy a personal desire to get better with e.g. programming, and has nothing to do with the person’s role, then I would reject it.

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In reality, all organisations have to consider the cost for every training is part of the budget.  Sending staff on training whenever they want is no longer an option and should be used an incentive to perform and provide the organisation with an improved skill-set to engage new and more clients.

It’s very important to keep staff up-to-date and motivated, but it all has to be done with the budget in mind.

Happy training!

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Filed under Projects, Review, Roadmap

We are here to help


It can at times be difficult for IT departments and CIOs to keep up with new technologies, as they have to consider budgets, user impact and timelines.  It is simply not realistic to keep upgrading hardware and software constantly.  In an ideal World, moving at the same pace as technology would make sure that the firm and IT would be fully up-to-date.

However, you need to consider the impact changes has on the business and it’s end-users (internal and external).  Disruption when hardware is being replaced, new training required for new software and the pressure of keeping the IT budget in line – not overspending.  CIOs has to decide what’s best for the organisation, and this might at times look as if they are slowing down the agility and up-to-date technology as some end-users might expect.

As a result, some end-users might actually label IT as being slow or inflexible.  The challenge for IT is to deploy up-to-date systems, while still stay within budget.

The last thing a CIO wants to hear is that his/her department is hindering or being considering slow.

So, to make sure your IT department isn’t considered slow, you should review your readiness on following topics.  I’m not saying that by looking at or working on these topic you will be alright.  It still has to be quality service and reliable solutions deployed.

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Filed under 2011, Digital Planet, Projects, Services

€1.6 million injected into the cloud


There has been a lot of hype around the cloud in the last 12 months, and the cloud is gaining increased momentum every day.

Ireland is looking to establish itself as the cloud hub of Europe and has in recent weeks announced that cloud technology will become part of the curriculum in various degrees.  This shows the commitment by Ireland to making Ireland a cloud technology centre.

HiberniaEvros has long talked about the cloud and to underpin this, HiberniaEvros has in recent months invested €1.6 million in a new cloud computing division.  Digital Planet, the new venture, will create 50 jobs over the next three years, supporting clients across the Island.  This is a brave new service and one that will increase HiberniaEvros’ presence in the Irish market.

Digital Planet will provide a so-called “computing on demand” to companies that want to outsource their IT infrastructure, and its day-to-day management, to an external provider.”

Describing the new offering as “Infrastructure-as-a-Service”, Brian Larkin, Operations Director at HiberniaEvros said: “There is no reason why IT infrastructure should not be as easy and cost-effective to use as electricity or water with the flick of a switch or tap.  The technologies and environment are now available to make this happen.

HiberniaEvros is very excited about this new service and invites clients to contact us to learn more about this.

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Filed under Digital Planet, HiberniaEvros, Projects, Services

Client Review – Netwatch Systems


€250,000 Technology Upgrade for Netwatch Systems

HiberniaEvros has implemented a new IT infrastructure worth €250,000 for Netwatch Limited, the technology based asset protection company.

Netwatch is an award-winning provider of remote visual monitoring services worldwide and has pioneered some of the biggest advances in video transmission technology.

The company’s unique technology allows highly trained Intervention Specialists in the Netwatch Emergency Response Centre to watch in real-time any intrusion at a client premises and more importantly, speak directly to the intruders, clearing them from the site thus preventing theft and damage to property.

We moved to a new HQ recently and needed to implement a suitable IT system to meet the demands of a growing customer base,” commented Adrian Norton, General Manager, Netwatch Limited. “We needed a partner who had experience in delivering a project on time and on budget.

Following a tender process HiberniaEvros was selected to deliver a virtualization solution using shared storage.

Our professional services team carried out a capacity planning exercise using the VMWare capacity planning tool,” added John Kennedy, Sales & Marketing Director, HiberniaEvros. “The team then designed a solution based on Microsoft and HP technology.

The new IT infrastructure, which was implemented in three weeks, involved the deployment of virtualization, data replication, MSA 2012i storage, Microsoft Exchange and Microsoft licensing. Hibernia Evros also provided training support.

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Filed under Clients, HiberniaEvros, Projects, Review, Services

20 Questions Irish SMEs Should Ask Their Outsourcing Partner


- re-released -

Outsourcing and managed services provider, Hibernia Evros Technology Group has developed a list of 20 questions all SMEs should ask their outsourcing partner.

Most organisations these days cannot work if their email goes down so SMEs need to know the response times agreed in their contract and what happens in an emergency” commented John Kennedy, Sales & Marketing Director, Hibernia Evros Technology Group.

He said that there are a lot of organisations providing IT support to SMEs and the 20 question guide would help firms identify the right partner. “It’s too late to be scrambling through the fine print when your server goes down and you cannot communicate with customers” he added.

The questions that SMEs should ask their outsourcing partner are:

  • How long are you tied in for?
  • Is there a named contact responsible for managing your account?
  • What are the escalation procedures?
  • Who within your company can contact the provider?
  • What are the hours of coverage of the service?
  • Are there any arrangements for out of hours contact in the case of emergency?
  • Is there online access for you to view progress of any outstanding service calls?
  • Where is the service going to be delivered from?
  • Is there a service desk provided?
  • Do the staff providing the outsourcing service understand your business?
  • Can you ask for individuals to be removed from providing your service?
    • Are the conditions clearly defined?
  • Is what is covered under the agreement clearly defined?
  • Is what is NOT covered, also clearly defined?
  • Will the outsourcing services be delivered on site or remotely?
  • How often will their staff visit your premises?
  • Can you exit the agreement early if the service levels are not met?
    • Are your rights in this regard clearly documented?
  • Does the provider have the right to terminate the contract early?
    • Under what circumstances?
    • What notice period?
  • Do you still need to deal with hardware/software suppliers, or will the outsourcing provider take on this responsibility?
  • How often do you receive service reports?
  • Will they regularly measure service quality and performance?

With offices in Dublin, Cork, Waterford and Kildare, HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

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Filed under 2011, Clients, Projects, Review, Services