Category Archives: Background

Digital Planet


Digital Planet is a 100% Irish owned subsidiary of the HiberniaEvros Technology Group. In 2008, we built out our first Cloud Platform and after several months of testing, we rolled out our first cloud solution in early 2009. In 2010, we invested almost €2m in the latest server, storage and deployment technology to allow customers direct access to manage and deploy their own dedicated and virtual environments.

We offer security and scalability while freeing you from the burden that comes with managing on-premise Enterprise IT Environments, Backup, and Disaster Solutions (DR) solutions. You are never alone with Digital Planet. Once your solution is live, we want to make it deliver real business benefits for you. All of these solutions can be tailored unique to your requirements, built using best of breed technologies from the leading IT providers.

Read more about Digital Planet by downloading our latest brochure.

LoCall: 1890 998 000 – Email: info@digitalplanet.ie – Web: http://www.digitalplanet.ie

Digital Planet, Block G – Cherrywood Business Park – Loughlinstown – Dublin 18

Advertisements

Leave a comment

Filed under Background, Digital Planet, HiberniaEvros, Meet Us, The Organisation

The 360 Difference


HiberniaEvros has been setting the standard in IT support and services for over 20 years.  Other providers have traditionally offered a limited range of services based on what they can deliver easily.

With the introduction of 360, HiberniaEvros has redefined how Managed Services should be delivered; through a tailored service designed around your real needs.  360 is the first truly complete Managed Services solution on the market; covering all angles with methodical precision.

LISTEN

  • The most important aspect is to listen to the customer.  Then we explore the possible pain points and see where we can bring value.

UNDERSTAND

  • Once we understand how you operate, end-user, management and customer needs, we develop a solution that fits.

DEVELOP

  • No two solutions are alike.  We tailor the service and build a solution that is seamless in its integration with existing operations and brings value to your business.

Read more about 360 Managed Services by downloading our latest brochure.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

1 Comment

Filed under Background, HiberniaEvros, Meet Us, Services, The Organisation

Your IT Service Partner


The HiberniaEvros Technology Group formed as the result of the merger of Evros, The Computer Centre and Hibernia Computer Services in November 2008.

Individually the two companies have been serving the IT needs of Irish businesses for over 20 years.  As a merged entity we have become one of the largest indigenous suppliers of IT solutions in Ireland, with 600 customers of all sizes in all sectors.

Operating from 4 locations nationwide, HiberniaEvros have combined experience with cutting edge technology to ensure we are the premier partner for the provision of end to end IT solutions to every market sector in Ireland. We also operate a 24*7 Network Operations Centre (NOC) which provides direct monitoring and support to ensure the seamless monitoring of our customers IT networks.

Read more about HiberniaEvros Technology Group by downloading our latest brochure.

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

Leave a comment

Filed under Background, HiberniaEvros, Meet Us, The Organisation

Designed with you in mind


IT should be designed to make business easier – not more difficult. Over-worked staff, inadequate procedures, and failure to deploy technology to its best advantage stifle the agility of your business. Whatever the cause of your IT issues, 360 can help. These damaging issues will most likely sound familiar to you;

  • You have Infrastructure reliability Issues.
  • You need out of hours support but do not have the staff
  • You have an issues list that is only getting longer.
  • Internal SLAs are regularly not met.
  • You experience downtime that costs your business money.
  • End users are getting increasingly frustrated with support related issues.
  • You have difficulty getting projects started due to lack of resources or time.
  • Your environment is being managed reactively and not proactively.
  • A lack of technology skill sets to support your environment?
  • The need to talk to a Technology Specialist

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.ie, call 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

Leave a comment

Filed under 2012, Background, Digital Planet, HiberniaEvros, Meet Us, Services

Keeping your environment running


End-user support is at the heart of best practice IT service provision. 360 provides a permanently manned, ITIL-conformant service desk.

Our team of certified and exceptionally skilled support engineers deliver first class support.  Your infrastructure must be up and running 24×7, anytime and from anywhere.

IT is important you protect the physical systems, the operating environments, and the applications – across all tiers of your infrastructure. We already deliver a range of services to the highest standards with most issues identified and resolved before they become a real problem for your business. If they do, 360 customers have peace of mind knowing they benefit from our ability to deliver:

  • Break/Fix and Warranty Delivery
    • Our nationwide network of service engineers will be dispatched to repair or replace covered equipment. We can include warranty-based support on a wide variety of products.
  • Monitoring IT Environments
    • We can usually spot problems before they occur, preventing costly disruptions to your business.
  • Remote and On-Site Troubleshooting
    • Most issues can be resolved remotely but we also work onsite as required.
  • Patch Management and Updates
    • Vendors frequently release patches and software updates. We will notify you when new upgrades or patches are released and plan their implementation to meet operational requirements.
  • Data Back-Up, Test and Restore
    • For peace of mind it is critical that your backup regime is regularly tested to ensure that it will work when you really need it to. At agreed intervals, we will perform backups, test their validity, and then restore them to confirm that all data is recoverable.
  • Security Services
    • We can provide experts that will assess your infrastructure to ensure that you are protected. Only authorised users have appropriate access rights.
  • E-Mail Management
    • MiMail is a fully managed email filtering service that checks all emails coming into your organisation for spam, viruses, phishing, Trojans, and worms

HiberniaEvros is an IT Managed Services specialist providing a complete range of outsourcing, support and data centre services.

The HiberniaEvros Managed Services Division offers a range of services that keep your mission critical ICT infrastructures operating. 360 is our flagship service designed to deliver exactly the services you need.

To find out more, email 360@hetg.iecall 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

Leave a comment

Filed under 2012, Background, Digital Planet, HiberniaEvros, Meet Us, Review, Services, The Organisation

Concerning Cloud Security – part 2


Following on from my previous post, “Concerning Cloud Security“, I asked our consultants a number of questions, to address some of the concerns there might be in regards to using a cloud hosting solution.  If you have additional questions you want addressed, please feel free to post a comment below, contact us on 1890 911 211 or contact your nearest HiberniaEvros office

Dublin 01439 6803 salesdub@hetg.ie
Waterford 051 339900 saleswat@hetg.ie
Cork 021 4520044 salescork@hetg.ie
Kildare 045 531262 saleskil@hetg.ie

Hope this helps!

Are the right security measures in place?

Continue reading

Leave a comment

Filed under 2012, Background, Meet Us, Services

Helping deliver solutions


Working closely with the leading technology vendors ensures we have the skills to deliver the highest levels of technical service to our clients. We continue to invest time and resources into maintaining and improving these partnerships;

Continue reading

Leave a comment

Filed under 2012, Background, HiberniaEvros, Meet Us, The Organisation

More than Managed Services


HiberniaEvros has been setting the standard in IT support and services for over 20 years. Our track record of continual investment and innovation has ensured we have always delivered the highest level of service and technical expertise to support Irish business.

360 is the first truly complete Managed Services solution on the market; covering all angles with methodical precision.

360 is about more than just Managed Services. We can incorporate products and services from across the entire HiberniaEvros Technology Group. These include cloud services from Digital Planet with our own in-house designed and managed cloud environment, resourcing solutions from Technical Staffing Services division, Managed Print Services from our dedicated team of print experts, and access to the widest range of product supply and procurement options.

Providers have traditionally offered a limited range of services based on what they can deliver easily. With the introduction – of 360, HiberniaEvros has redefined how Managed Services should be delivered; through a tailored service designed around your real needs.

Continue reading

Leave a comment

Filed under 2012, Background, HiberniaEvros, Meet Us, Services

Welcome and Thanks


For launch of the HiberniaEvros’ Newsletter Initiative, Bob Murray (Managing Director of HiberniaEvros Technology Group) was asked to write a few words, outlining the views and opportunities that arises in the near future.  This initiative shows that the organisation is keen on keeping clients, new and old, included in what’s happening and how we can assist you in your upcoming challenges.  Bob explains this better, so go ahead, read the below letter from Bob.

The pleasure has fallen on me to pen a few words of welcome to the inaugural HiberniaEvros Technology Group newsletter. Although they may venture, I don’t believe the best sales person in the world could tell you about everything that’s happening in HiberniaEvros, least of all what the latest industry trends are from some of our partners such as HP, Microsoft, and VMware. So, we’ve hit on this newsletter idea to do just that.

I’d like to say that we’ve decided to do this newsletter due to requests from our clients, and that this is therefore your newsletter. But, I can’t, it’s our newsletter which has been brought about by a need; the need to provide you with another arm of service and support. We’ve put in considerable time and effort developing it in the hope that it will be a source of real value to everyone.

It will not be a sales pitch or just another social tool. In it you will see information that we hope will add benefit and real value to your business be it from within these walls or across the vast array of websites, lists, blogs and tweets across the world. From the outset it will continue to be a newsletter by us, for you.

Twenty years in this business has taught me that the most successful client relationships are the ones where clients regard us as a partner rather than a mere supplier. By partnering through this medium you will get a better understanding of what we and our partners are up to and we’ll get a better understanding of your requirements and steer our business in a direction that suits your needs.

We’re hoping that you will engage with us and communicate to us any areas or topics you would like to see and if all goes according to plan over time it will become your newsletter; detailing topics that are important to you in your everyday tasks.

For those of you who have worked with us in the past, thank you. For those of you that are new to HiberniaEvros, welcome. We look forward to partnering with you through 2012 and beyond.

Bob Murray

Leave a comment

Filed under 2012, Background, Clients, HiberniaEvros, Meet Us

Meet our consultancy service


Within HiberniaEvros we have a team of highly experienced consultants who combine their in-depth technical knowledge and experience with an understanding of the needs of modern business.  More importantly, they understand how to translate business requirements into solutions.

The service provides expertise across our extensive range of  partner technologies and, where appropriate, and consultants keep themselves up-to-date with new technologies, troubleshooting techniques and are trained + certified in supported technologies.

It’s important to note that HiberniaEvros uses this team to design and review internal projects too, so the service is tested and adjusted by our own organisation.

Furthermore, the team works closely with their colleagues across the organisation, so our customers can benefit from a high quality and technically excellent service.

In addition, they act as trusted and impartial technical advisors to a wide range of customers throughout Ireland, helping to ensure that they benefit from the leading technologies available today.

All technical engagements are treated as stand-alone projects.  We employ a pragmatic Prince 2-based approach to project management that preserves the best control and communications aspects of the methodology.  However, we take care to ensure that our use of Prince 2 is proportionate with the length of the engagement to avoid overburdening the project with excessive documentation and checkpoints.

Our extensive range of technology consulting services include:

ICT Strategy Development

Our experts are experienced in assisting customers in developing and delivering their IT strategies that are designed to align technology investment with clear business objectives.  We work with the customer to develop strategies that are realistic and achievable and clearly mapped to ensure that all projects within the strategy realise real business value.  The solutions discussed and agreed will meet the budget requirements.

We bring a vendor neutral approach to the engagement so you can be sure that we will help you develop the most appropriate strategy for you with a clearly outlined technology roadmap, thus avoiding potentially costly technology dead ends.

Technology Advisory Services

Our technology advisory services include an Infrastructure Review to validate your entire infrastructure against your business requirements, specific Technology Validation to help resolve any specific technical issues you may have and Tender and Procurement Advisory Services to help you make the right purchasing decisions.

Data Centre Technical Services

Our services include full supply, design, installation, configuration and support of data centre solutions.  HiberniaEvros provides full end-to-end data centre solution delivery to customers wishing to build out “green-field” IT solutions to meet their business objectives.

Our partnerships with leading Data Centre providers ensures we offer our customers access to some of the most state of the art hosting facilities available in Ireland today.

We also work with customers who need to migrate existing data and services from existing environments to new hosted environments – providing full migration services.

High Availability Solutions

Hibernia provides advice, design and implementation of business critical High availability environments based on end-to-end point of failure reduction design. No solution can ever been proven to deliver 100% availability and our HA design and delivery methodology is to provide customers with honest views on solution weaknesses and risk
mitigation strategies that will realise maximum uptime achievable within realistic budgets.

Leave a comment

Filed under Background, Services, The Organisation