It all starts with a password


There have been many stories of major company sites, such as Playstation (Sony), being successfully targeted by hackers.  They managed to collect thousands of passwords, credit card information and other personal information.  This data is used to either sell to a criminal organisation or perhaps engage in criminal activities by the hackers themselves.  If these black hat hackers can steal this information relatively easy (if you know what you are doing), then how can we make sure our data is safe.

The same goes for companies, large and small.  They too have to protect their data and client information.  So, security of the data starts with the employees, right?

Well, that obviously assumes that organizations have enabled the necessary security settings on their infrastructure and also communicated these clearly to their staff.

Continue reading

Leave a Comment

Filed under Review, Security

HiberniaEvros Best Managed Company


HiberniaEvros Technology Group, the Irish owned managed services company, has been named as one of the winners in the Deloitte Best Managed Companies 2012.

“This is a super tribute to our staff and recognizes their dedication to delivering the best possible service to our 800 clients across managed services, infrastructure outsourcing and IT skills resourcing,” commented Bob Murray, joint managing director, HiberniaEvros.

HiberniaEvros was founded in 1990 as an IT managed services specialist providing a complete range of outsourcing, support and data centre services to over 800 business customers across Ireland. Last year it announced a €1.6m investment in cloud computing through a sister company Digital Planet. This provides Infrastructure-as-a-Service (IaaS) which allows Irish organisations reduce the cost of implementing and maintaining server infrastructure.

The Deloitte Best Managed Companies Awards program recognises indigenous Irish firms which are operating at the highest levels of business performance. The program seeks to identify best managed companies through an evaluation process that extends to every area of business performance including strategic directions, financial results, and the company’s inherent capabilities. Now in its fourth year, the program recognises the efforts of the entire organisation, not just an individual
.

Leave a Comment

Filed under 2012, HiberniaEvros, Meet Us, The Organisation

Security is Key – Staying Safe


Documenting safety and security procedures has always been one of the least attractive duties.  And, why do you need to document these policies anyway?  Does anybody actually bother to read them?

Personally, security policies are a bit like insurances.  You only really need them when something happens – which you obviously are not planning to happen.  To help you get started with some of your documentation or perhaps re-visit your existing documentation, I’ll be sharing some of our experiences from working with clients and from seeing what could happen if these things are not in place.

The key to security documentation is make sure staff are aware of what to do and how to behave, and at the same time make sure that the company is safe from various events.  The last thing you want to do is having to have serious personal chats if some person has sent out an offensive email.  You should rather write and communicate the policy to all staff, so they know how to use the corporate email system – and what’s acceptable or not.

Today’s procedure is covering emergency procedures.  Remember, this is just our interpretation of what should be communicated to staff.  The method of communication could be anything from an email, to printed documents, intranet portal and awareness campaign.  Keep it simple and within your budget.

Please note, below procedure could be copied and pasted free by you, but you still need to update it to reflect your company’s information.

If you need any assistance in regards to creating or updating your security documentation, please contact us.

Emergency Procedure

It is your responsibility to familiarize yourself with the documented emergency procedure, participating in the various drills and accustom yourself with the emergency exists.  You should also know where to find the first-aid kit, in case required, and know how to contact the emergency services; Gardai, Medical and Fire departments.

Severe Weather Procedure (normally heavy snow or rain storms)

During severe weather conditions, it might be impossible for the company to conduct business, due to events outside the control of the company; power outages, traffic disruption due to sudden and heavy snowfall (which has happened a few times in the past 18 months).  When there has been severe weather occurrences, you need to take following actions

  1. Check your voicemail
  2. Check your email
  3. Contact your manager or colleagues

If you check your email and/or voicemail, and there’s no message indicating that the office is closed, then you should make your way to the office, as it’s business as usual.  However, because some staff travel on different routes, some of these might be affected by e.g. severe snow and therefore make it impossible for them to travel securely to the office.  If that’s the case, you should contact the company or your manage.

Storm / Hurricane Procedure

The same actions as outlined above applies to this scenario too.  In addition to those steps, and whether you are in the office or at home, you should take some measures to ensure your safety.  These might seem logical and perhaps even common sense, nevertheless, you should attempt to follow these simple steps.  Obviosuly, these steps are only relevant if the building is being damaged and may cause flying debris.

  1. Place light and moveable items inside cabinets and drawer units
  2. Back up your computer to either the network or external USB storage device
  3. Move your desktop computer, laptop and/or monitor to safety
  4. Remove paper files from surfaces and store these securely in the cabinets
  5. Close doors in the build to avoid strong winds tearing through the building
  6. Turn off lights and electrical devices
  7. Leave the building and move to a secure location in the house or building

It’s important to note, unless the company management communicates that the office is closed, then you should assume it’s business as usual.

Leave a Comment

Filed under Security, Services

Client Review – Cork City Council


Cork City Council provides the full range of council services to the population and business of Cork City.  The Information Systems Department employs approximately 20 staff and supports more than 800 desktop systems in over 30 directly connected locations throughout the city.  It provides a stable secure server environment for the council and is responsible for implementing technology to assist in the efficient delivery of council services.

Client Requirement

As a result of a growth in storage requirements, Cork City Council wished to a centralised storage environment in which all servers make use of a single storage pool.  In order to meet developments within the Council and also position themselves to fully utilize latest available technologies, the prefered solution was for a very advanced Storage Area Network (SAN).

Solution Implemented

HiberniaEvros successfully implemented a HP EVA 4400 based SAN Solution. The solution was made up of the following components:

  • EVA4400 Array with 46 x 450FC drives and 22 x 1TB FATA Drives
  • 2 x 8GB 24 Port Brocade SAN Switches
  • MSL8096 with 2 x LTO4 FC Drives
  • HP Business Copy for Local Replication functionality
  • HP Command View EVA for EVA Management and HP Replication Solutions Manager local replication management

12 existing san attached servers had to be migrated into the new SAN infrastructure and reconfigured to boot from the EVA.

“The quality of the engineers, in the City Council’s opinion, in both their ability to carry out the installation and data migration, plus their ability to impart their knowledge of the EVA was excellent. Their attention to detail and level of knowledge made the entire project seem effortless.” - Pat Duggan, Systems Analyst, Cork City Council

Contact HiberniaEvros to see how we could support your organisation.


Leave a Comment

Filed under Clients, Review

Client Review – The Law Library


The Irish Bar aims to provide its clients with a high level of expertise in all areas of law and skilled advocacy by people of integrity and independence.  The Law Library provides a range of services to the approximately 2000 members of the Irish Bar including an extensive law library, a range of legal databases and various computer services.

Technology has played an increasingly important role in the provision of these services as the Law Library continues to meet the needs of its members regardless of specialisation, day of the year, time of the day or location.  The IT infrastructure utilises IBM technology virtualised to provide Disaster Recovery levels of resilience.

Services Provided

HiberniaEvros are responsible for providing a range of IT support and consultancy services to the 100 user head office, that help the Law Library maintain a high level of service to its members.  These areas cover:

Support

  • Proactive service desk support to Law Library IT team; monitoring the tickets logged, trending and root cause analysis.
  • System Administrator level support for the virtualised IT Server and Core infrastructure; performance management of the environment, ensuring optimal uptime
  • Hardware / software life-cycle support; ensuring the hardware and software is fully up-to-date

Advice

Strategic advice on the Law Library’s overall IT Strategy; assisting with choosing the best technologies to support the business strategy

Advice and assistance on new and emerging technologies; in line with budget and business strategy, assisting the organisation in choosing the right products to meet their requirements.

HiberniaEvros furthermore assist The Law Library in IT product procurement and ensuring software licence compliance.  It’s essential that any organisation is in compliance with license agreements, as this could be a costly affair if using software without being licensed.

“HiberniaEvros have been a crucial element to the development and success of the Technology revolution in the Law library and its IT services to member users.
From being a sounding board for ideas to supply, implementation and post installation support HiberniaEvros have earned our trust and respect for a service that by comparison to others goes above and way beyond normal business practice.
I would recommend HiberniaEvros to anyone who wants the job done professionally and well but still retains the human touch.”  - Michael Lynch IT Manager

Contact HiberniaEvros to see how we could support your organisation.

Leave a Comment

Filed under Clients, Review

HiberniaEvros and the Definition of Managed Print Services 2012


How to reduce print costs

2011 was an exciting year for all of us here in The Managed Print Services Team, we increased our staff by 25% and we grew our business by 37%. We took on new clients who embraced the idea of moving from a traditional break fix agreement on their print fleet to a proactive level of service. Our growth rates in 2011 are in keeping with the levels of growth that our primary partners Xerox are also experiencing across the UK and Ireland.

At the beginning of 2012 we asked our customers to describe what a “Managed Print Service” meant to them. It was no surprise that they came back with variations in their answers; companies continue to use the term loosely, this is result of what has been available in the market place. To best describe what a Managed Print Service is, let’s take for a moment the word print out of the equation.

The definition of a “Managed Service” is the practice of proactively monitoring, supporting and maintaining responsibility for your hardware as a strategic method for improved effective and efficient operations.

Typically in today’s environments hardware is managed remotely, so an obvious extension with over 20 years’ experience in providing a “Managed Service” was to provide the same service for your Print Environment. HiberniaEvros Managed Print Services can proactively monitor your fleet of print assets like it would your IT hardware.

We are looking forward with great anticipation to 2012. In January 4 new customer totalling over 200 print devices have moved their service delivery model to a Managed Print Service.  At this rate and pace of deployment we will see continued growth throughout the year as our customers look at ways to reduce their operational spend on a day to day basis.

I would like to thank all our customers for their business in 2011 and I look forward to meeting you all in 2012.

Caroline Godsil

Leave a Comment

Filed under 2012, Meet Us, Review, Services

IT Staffing Challenge to Grow in 2012


HiberniaEvros Staffing Services

What a year 2011 was for HiberniaEvros Staffing, adding over 150 contractors to our team in just 12 months with placements all over Ireland, England. And in the final quarter engineers were even deployed in Italy, Spain and France. A big thank you to our back office team who worked exceptionally hard to ensure that our customers got the skill sets they wanted and more importantly got them when they were needed.

So what does the resourcing team consist of; internal sales, support members and of course our associates.  Our key objective is to match both technical and cultural skill sets to our customers’ requirements to ensure a positive and productive engagement for both parties. We are under no illusion that there were a number of pressure points in 2011 and can expect to see a repeat of these in 2012.

The challenge lies in the supply of experienced technical candidates.  Although contract rates remained relatively stable we foresee an increase in 2012 as the demand for certain roles outweighs supply. There is a common thought process in the market that with the current level of unemployment that finding candidates should be easier, in fact the opposite is true.  We are experiencing a two-speed economy in the Irish marketplace where demand for IT, Science & Engineering and Finance roles are exceptionally high.

HiberniaEvros Staffing is looking forward to the challenges of 2012. With our new software coupled with our experienced team we aim to bring positive and productive changes to both front end interviewing and time sheet management processes into the future.

Caroline Godsil

Leave a Comment

Filed under 2012, HiberniaEvros, Meet Us, Security

Welcome and Thanks


For launch of the HiberniaEvros’ Newsletter Initiative, Bob Murray (Managing Director of HiberniaEvros Technology Group) was asked to write a few words, outlining the views and opportunities that arises in the near future.  This initiative shows that the organisation is keen on keeping clients, new and old, included in what’s happening and how we can assist you in your upcoming challenges.  Bob explains this better, so go ahead, read the below letter from Bob.

The pleasure has fallen on me to pen a few words of welcome to the inaugural HiberniaEvros Technology Group newsletter. Although they may venture, I don’t believe the best sales person in the world could tell you about everything that’s happening in HiberniaEvros, least of all what the latest industry trends are from some of our partners such as HP, Microsoft, and VMware. So, we’ve hit on this newsletter idea to do just that.

I’d like to say that we’ve decided to do this newsletter due to requests from our clients, and that this is therefore your newsletter. But, I can’t, it’s our newsletter which has been brought about by a need; the need to provide you with another arm of service and support. We’ve put in considerable time and effort developing it in the hope that it will be a source of real value to everyone.

It will not be a sales pitch or just another social tool. In it you will see information that we hope will add benefit and real value to your business be it from within these walls or across the vast array of websites, lists, blogs and tweets across the world. From the outset it will continue to be a newsletter by us, for you.

Twenty years in this business has taught me that the most successful client relationships are the ones where clients regard us as a partner rather than a mere supplier. By partnering through this medium you will get a better understanding of what we and our partners are up to and we’ll get a better understanding of your requirements and steer our business in a direction that suits your needs.

We’re hoping that you will engage with us and communicate to us any areas or topics you would like to see and if all goes according to plan over time it will become your newsletter; detailing topics that are important to you in your everyday tasks.

For those of you who have worked with us in the past, thank you. For those of you that are new to HiberniaEvros, welcome. We look forward to partnering with you through 2012 and beyond.

Bob Murray

Leave a Comment

Filed under 2012, Background, Clients, HiberniaEvros, Meet Us

Our Maiden Voyage


HiberniaEvros recently, more accurately on 7 February, released their first edition of a Newsletter.  The basic need for releasing a newsletter is fairly simple – keeping our clients (you) informed of activities within our organisation and also what’s happening on a larger scale in regards to what’s being discussed on the web, social networks, blogs and outside Ireland.

The first newsletter gives a quick introduction to the views of Bob Murray, and how he sees how this newsletter will benefit both us and you.

Furthermore, the newsletter introduces two areas of HiberniaEvros that are seeing an increased level of activity in recent months – both can assist adding value to your organization, in form of finding the right resources and how to reduce costs spent on printing.

  • Managed Print Services; helps companies gain control of their print environments, by designing and introducing new process for working with your printers.  The main objective is helping you to reduce costs, enhance employee productivity, secure your information and documents and achieve environmental sustainability.
  • Technology Staffing Services; using our core IT expertise, we work closely with you to find the staff you need to support your organisation, whether that is consultants, contractors, permanent or outsourced resources.  Working with this team will allow you to focus on your critical business activities, while we find the resources you need.

In addition to introducing some of our services, we are also sharing what’s close to our corporate strategy, which is working with our community.  As part of this, we are inviting our readers to participate in a short survey about outsourcing and cloud initiatives.  For every completed survey, we will make a donation to Crumlin Children’s Hospital.  The kids are our future, so we need to make sure that they have the support they need.

As part of the newsletter, we have also launched a Facebook profile, Twitter and of course LinkedIn.  Many of you might already follow/like us on these social networks, if not, then visit those sites and take part in the streams over there.  I will be honest, they are just starting up, so content is still being shared.

The blog site you are visiting now, will continue to grow content and will share our views on various streams.  Again, if you want to share or suggest articles, please use the comment sections below.

We hope you enjoy reading our newsletter.  If you have any feedback, leave it on this site or contact us directly.

Again, to our new and existing customers “Welcome & Thanks”!

Leave a Comment

Filed under 2012, HiberniaEvros, Meet Us, Social Media

Network Solutions


- Meet our services series -

Using our skills and experience, we can design and deploy a wide range of networking solutions ranging from basic LAN switching to enterprise High Availability networks and unified communications.  We have extensive in house skills in technologies from suppliers such as CISCO, HP and F5 networks.

For more information, contact us:

  • Dublin 01 4396803 salesdub@hetg.ie
  • Waterford 051 339900 saleswat@hetg.ie
  • Kildare 045 531262 saleskil@hetg.ie
  • Cork 021 4520044 salescork@hetg.ie

WWW.HETG.IE

Leave a Comment

Filed under Meet Us, Services